Routine Requests vs Emergencies
University Housing understands that a safe and comfortable living environment is essential for your success. Knowing the difference between routine maintenance and emergency maintenance will help ensure that issues are addressed efficiently.
What is Routine Maintenance?
Routine maintenance requests involve non-urgent repairs or issues that do not pose immediate risks to health, safety, or property. These requests are typically addressed during normal business hours and may require scheduling based on staff availability.
Examples of Routine Maintenance Requests:
- Minor Plumbing Issues
- Leaky faucet or slow-draining sink
- Toilet running or not flushing properly but not overflowing
- Electrical Issues
- Non-functioning outlets or light switches
- Lightbulb replacement in your space or common areas
- General Repairs
- Broken furniture (e.g., desk chair or bed frame)
- Door or cabinet hinges that are loose or squeaky
- Pest Control
- Non-urgent pest sightings (e.g., ants or small insects)
What is Emergency Maintenance?
Emergency maintenance involves urgent issues that pose immediate threats to health, safety or property. These issues require immediate attention and may occur outside of UHFM office hours.
Examples of Emergency Maintenance Requests:
- Plumbing Emergencies
- Burst pipes or severe leaks
- Overflowing toilets or sink flooding
- Electrical Emergencies
- Power outage in your room or building
- Sparking or smoking outlets or electrical panels
- Heating and Cooling Emergencies
- No heat during extreme cold temperatures
- No air conditioning during extreme heat (if medically necessary)
- Security Issues
- Broken door lock or window that compromises security
- Fire Hazards
- Smell of gas or smoke
- Activated fire alarms that won’t reset
Call Immediately
During Business Hours (7:00 a.m. - 3:30 p.m.): Call University Housing Facilities Management at 618-650-3626.
After Hours or Immediate Emergency: Call Campus Police at 618-650-3324.
